Refund policy

If you do not like your purchase, you may return the item(s) within 14 days for a full refund of the purchased price, by mail to our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products Please note that any labels or tags must remain intact and attached. 

The product(s) should be returned in or with its original packaging

Exchange and Refunds

BATTUTA FASHION offers an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in.

Please note that any labels or tags must remain intact and attached.

Be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted.

This includes accidental, malicious or wearer related damages. 

As soon as we have received and approved your return, it will take approximately 6 to 14 business days to process your refund.

Late Refunds

If you haven't received a refund yet, check your account balance with the payment method you used.
Please note that it always takes some processing time before a refund is issued.
(it will take approximately 6 to 14 business days to process your refund.)
if you have already contacted your payment carriers and banks and regardless you have not received your refund.

Please get in touch with us by email:

Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card).

Shipping charges and sales tax on shipping are not refundable..